The modem has worked perfectly for over a year. Now the downsteam light is off while the other three are normal. I have done a hard reset using the button on the back. The modem works but then it won’t work and we have to reset it. I accessed the modem and all the levels seemed ok. Is this a warranty replacement issue? I can send you a copy of the status page.
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Do you have a screensnip of the cable connections page?
Did you check with the isp?
I have a pdf copy of the cable connectionss page. How can I upload it to this site?
Your power levels are quite high.
It should be between -7.5dbmv to 7.5dbmv. You’re well above that and that could be causing your issues.
Got an old 3-4x splitter sitting around? Might try sticking that in line. A signal attenuator would work better but a splitter works for testing it out.
I think I have another splitter. should I put the 1 to 4 or 1 to 2 splitter and then just leave the other split offs blank?
Try the 1-4. you’re signal is pretty high
ok, if I can’t find one of those can I use two or three 1 to 2’s
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