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sb8200 issues

  • February 17, 2025
  • 4 replies
  • 145 views
S
The Many
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My SB8200 stopped working yesterday, the only light on is the power light, solid green, reset button does nothing. Is there a number to call? It is still under warranty until the end of March.

[edit: removed image with personal information]

Best answer by plemans

maybe ​@SURFboard Moderator ​@SURFboard Support could help

T
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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • February 17, 2025

once you check the warranty, there should be a phone/contact option. 

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
The Many
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  • SantikiThe Many
  • Author
  • The Many
  • February 17, 2025

Nothing happened, just said my warranty was still valid. Call and chat button just take me to community forum.

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • Answer
  • February 18, 2025

maybe ​@SURFboard Moderator ​@SURFboard Support could help

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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Hi ​@plemans, thank you for tagging us to this topic. 

 

​@Santiki Looks like you’re able to reach Consumer Support, please let us know if you need further assistance.

SURFboard Support Team
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