Have a new SB8200 I can log in but as soon as I select any option it goes back to the login screen. I can’t see logs or get to help.. Please help or I will have to return it to the store
Best answer by SURFboard Moderator
View originalHave a new SB8200 I can log in but as soon as I select any option it goes back to the login screen. I can’t see logs or get to help.. Please help or I will have to return it to the store
Best answer by SURFboard Moderator
View originalHello RNRN,
In order to provide you with a better resolution , we would like to ask you a couple of questions to have a better understanding:
Are you connected directly with a computer to the SB8200 or is there a third party router in between ?
Did you try to Log in without coaxial cable and see if issue persists ?
We will waiting for your responses.
I like the modem as it faster than the DOCIS 3.0 Surfboard I had prior. But having issues with the event log makes me want to return it.
Standard Specification Compliant | Docsis 3.1 |
Hardware Version | 7 |
Software Version | AB01.02.053.01_112320_193.0A.NSH |
I use Edge and Microsoft Windows 11. I am hardwired to a router which is hardwired to the Cable Modem
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