Have a new SB8200 I can log in but as soon as I select any option it goes back to the login screen. I can’t see logs or get to help.. Please help or I will have to return it to the store
Solved
SB8200 login get status but if select any other option such as log it logs out
- The Certified
- 5 replies
Best answer by SURFboard Moderator
Hello RNRN,
In order to provide you with a better resolution , we would like to ask you a couple of questions to have a better understanding:
Are you connected directly with a computer to the SB8200 or is there a third party router in between ?
Did you try to Log in without coaxial cable and see if issue persists ?
We will waiting for your responses.
- Wi-Fi Warriors
- 3594 replies
- Answer
Hello RNRN,
In order to provide you with a better resolution , we would like to ask you a couple of questions to have a better understanding:
Are you connected directly with a computer to the SB8200 or is there a third party router in between ?
Did you try to Log in without coaxial cable and see if issue persists ?
We will waiting for your responses.
- The Certified
- 5 replies
- Not sure why disconnecting from the internet should have to do with being logged out
- I see posts that this modem has a buffer overflow problem if the cable network has lots of events. (Which is what I am having - I want the event log to help with internet supplier - big company that always says it is your problem)
- I see that I can be more successful if I look at product line before the event log.
- The Event log can take a long time to load.
- The event log may cause an immediate log out.
I like the modem as it faster than the DOCIS 3.0 Surfboard I had prior. But having issues with the event log makes me want to return it.
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