SB8200 not showing DOCSIS. 3.1

Question

My SB8200 is showing all green middle lights indicating its running in DOCSIS 3.0. I called Optimum and they said it should be running in DOCSIS 3.1 with my 1 gig plan. Please see the connection log to see if there are any issues. I was using Optimums modem, but it rebooted multiple several times per day. I no longer have that issue with the 8200.

Connection

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure

Procedure Status Comment

Acquire Downstream Channel 429000000 Hz Locked

Connectivity State OK Operational

Boot State OK Operational

Configuration File OK

Security Enabled BPI+

DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables

1 Locked 256QAM 429000000 Hz 1 dBmV 40 dB 0 0

2 Locked 256QAM 435000000 Hz 1 dBmV 40 dB 0 0

3 Locked 256QAM 441000000 Hz 1 dBmV 40 dB 0 0

4 Locked 256QAM 453000000 Hz 1 dBmV 40 dB 14 0

5 Locked 256QAM 459000000 Hz 1 dBmV 40 dB 3 0

6 Locked 256QAM 465000000 Hz 2 dBmV 40 dB 9 0

7 Locked 256QAM 471000000 Hz 2 dBmV 40 dB 0 0

8 Locked 256QAM 477000000 Hz 2 dBmV 40 dB 0 0

9 Locked 256QAM 483000000 Hz 2 dBmV 40 dB 0 0

10 Locked 256QAM 489000000 Hz 2 dBmV 40 dB 0 0

11 Locked 256QAM 495000000 Hz 2 dBmV 40 dB 0 0

12 Locked 256QAM 501000000 Hz 3 dBmV 40 dB 0 0

13 Locked 256QAM 507000000 Hz 3 dBmV 40 dB 0 0

14 Locked 256QAM 513000000 Hz 3 dBmV 40 dB 0 0

15 Locked 256QAM 519000000 Hz 3 dBmV 40 dB 0 0

16 Locked 256QAM 525000000 Hz 4 dBmV 40 dB 0 0

17 Locked 256QAM 531000000 Hz 4 dBmV 40 dB 0 0

18 Locked 256QAM 537000000 Hz 4 dBmV 40 dB 0 0

19 Locked 256QAM 543000000 Hz 4 dBmV 40 dB 0 0

20 Locked 256QAM 555000000 Hz 4 dBmV 40 dB 1 0

21 Locked 256QAM 561000000 Hz 4 dBmV 40 dB 0 0

22 Locked 256QAM 567000000 Hz 5 dBmV 40 dB 0 0

23 Locked 256QAM 573000000 Hz 5 dBmV 40 dB 0 0

24 Locked 256QAM 579000000 Hz 5 dBmV 43 dB 0 0

25 Locked 256QAM 585000000 Hz 5 dBmV 43 dB 0 0

26 Locked 256QAM 603000000 Hz 4 dBmV 40 dB 0 0

27 Locked 256QAM 609000000 Hz 4 dBmV 40 dB 0 0

28 Locked 256QAM 615000000 Hz 4 dBmV 40 dB 0 0

29 Locked OFDM PLC 690000000 Hz 5 dBmV 45 dB 3235604 0

Upstream Bonded Channels

Channel ID Lock Status US Channel Type Frequency Width Power

46 Locked SC-QAM 17600000 Hz 6400000 41.0 dBmV

45 Locked SC-QAM 24000000 Hz 6400000 42.0 dBmV

44 Locked SC-QAM 30400000 Hz 6400000 42.0 dBmV

43 Locked SC-QAM 36800000 Hz 6400000 43.0 dBmV

Current System Time:Thu Feb 8 19:15:42 2024

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Best answer by SURFboard Moderator 23 February 2024, 20:44

View original

SURFboard Moderator · Accepted Answer

Thanks for sharing the cable signal levels information, In regard to the LED light status and cable signal levels , please check the following information provided on the link below:

http://arris.force.com/consumers/articles/General_FAQs/SB8200-LED-Light-Status

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

Also, note the event logs are monitored by Internet Service Provider .

Pete22 · Answer

The table below contains the log of events that the SB8200v3 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event Level Description

08/02/2024 19:15:40

notice

GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.100.200];CM-MAC= -MAC= -VER=3.1;

08/02/2024 19:10:05

notice

GUI Login Status - Login Fail from LAN interface; client ip=[192.168.100.200];CM-MAC=CM-QOS=1.1;CM-VER=3.1;

08/02/2024 18:10:29

notice

SW Download INIT - Via Config file ^1/5E0945BA/1GIGRU/VER=D31

08/02/2024 18:10:24

notice

REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=CM-VER=3.1;

08/02/2024 18:10:19

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC= -VER=3.1;

08/02/2024 18:10:19

notice

TLV-11 - unrecognized OID;CM-MAC=VER=3.1;

08/02/2024 18:10:18

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=VER=3.1;

31/12/1969 19:01:06

notice

Cable Modem Reboot due to power reset;CM-MAC=VER=3.1;

08/02/2024 18:02:25

notice

CM-STATUS message sent. Event Type Code: 23; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=VER=3.1;

08/02/2024 17:52:05

notice

MDD Recovery following MDD Loss;CM-MAC=VER=3.1;

08/02/2024 17:51:20

warning

Lost MDD Timeout;CM-MAC=VER=3.1;

08/02/2024 17:51:14

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=VER=3.1;

08/02/2024 09:55:18

notice

SW Download INIT - Via Config file ^1/AB2DC97E/1GIGRU/VER=D31

08/02/2024 09:55:14

notice

REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=VER=3.1;

08/02/2024 09:55:12

warning

REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC= -VER=3.1;

08/02/2024 09:55:10

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=VER=3.1;

08/02/2024 09:55:10

notice

TLV-11 - unrecognized OID;CM-MAC=VER=3.1;

08/02/2024 09:55:10

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=VER=3.1;

08/02/2024 09:54:48

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC= -VER=3.1;

08/02/2024 09:51:06

notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=VER=3.1;

08/02/2024 09:50:48

critical

No Ranging Response received - T3 time-out;CM-MAC= -VER=3.1;

08/02/2024 09:48:43

warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=VER=3.1;

08/02/2024 09:48:41

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=VER=3.1;

08/02/2024 09:48:41

critical

No Ranging Response received - T3 time-out;CM-MAC=VER=3.1;

08/02/2024 09:48:40

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=VER=3.1;

08/02/2024 09:47:35

notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 20; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=VER=3.1;

08/02/2024 09:46:56

notice

MDD Recovery following MDD Loss;CM-MAC=VER=3.1;

08/02/2024 09:46:55

warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=VER=3.1;

08/02/2024 09:46:55

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=VER=3.1;

08/02/2024 09:46:54

warning

Lost MDD Timeout;CM-MAC=VER=3.1;

08/02/2024 09:46:53

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ER=3.1;

08/02/2024 09:46:50

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=VER=3.1;

08/02/2024 09:46:48

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= -VER=3.1;

08/02/2024 08:41:37

notice

CM-STATUS message sent. Event Type Code: 5; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=VER=3.1;

08/02/2024 08:31:58

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= -VER=3.1;

08/02/2024 04:11:34

notice

SW Download INIT - Via Config file ^1/541E785F/1GIGRU/VER=D31

08/02/2024 04:11:29

notice

REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=VER=3.1;

08/02/2024 04:11:26

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=VER=3.1;

08/02/2024 04:11:26

notice

TLV-11 - unrecognized OID;CM-MAC=VER=3.1;

08/02/2024 04:11:25

warning

=00:01:5c:95:c2:4d;CM-QOS=1.1;CM-VER=3.1;

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