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SB8200 not working & under warranty, how do I get a replacement.

LED lights not coming on at all, even after unplugging and re-replugging. Contacted Internet service provider and they said I needed a new modem..

Please let me know how I can obtain a replacement as it is still under two year warranty? 
thank you- Monet M

 

 

You’d need to go through support for that and not through the forums. The forums are where members of the public help out


If you tried all the possible troubleshooting steps, please visit www.arris.com/consumersupport for further assistance.