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SB8200 not working & under warranty, how to replace?

  • November 17, 2024
  • 2 replies
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SB8200 not working & under warranty, how do I get a replacement.

LED lights not coming on at all, even after unplugging and re-replugging. Contacted Internet service provider and they said I needed a new modem..

Please let me know how I can obtain a replacement as it is still under two year warranty? 
thank you- Monet M

 

 

Best answer by SURFboard Moderator

If you tried all the possible troubleshooting steps, please visit www.arris.com/consumersupport for further assistance.

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2 replies

plemans
Juggernaut
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  • Juggernaut
  • 2261 replies
  • November 18, 2024

You’d need to go through support for that and not through the forums. The forums are where members of the public help out


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If you tried all the possible troubleshooting steps, please visit www.arris.com/consumersupport for further assistance.


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