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SB8200 not working & under warranty, how to replace?

SB8200 not working & under warranty, how do I get a replacement.

LED lights not coming on at all, even after unplugging and re-replugging. Contacted Internet service provider and they said I needed a new modem..

Please let me know how I can obtain a replacement as it is still under two year warranty?
thank you- Monet M

Best answer by SURFboard Moderator

If you tried all the possible troubleshooting steps, please visit www.arris.com/consumersupport for further assistance.

This topic has been closed for replies.

+41

You’d need to go through support for that and not through the forums. The forums are where members of the public help out

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

+42

If you tried all the possible troubleshooting steps, please visit www.arris.com/consumersupport for further assistance.

SURFboard Community Moderator Team

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