had a zfinity technician rule out the splitter, coax cable, and ethernet cable a possible cause, down to being the modem itself causing the problem. what could be the reason for this failure. also i am hard wired to it (no router in between). could it be a hardware failure on the inside of the pcb board? if so which component that i may de sauder and re sauder.
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Userlevel 6
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28 January 2024
log into the computer you have connected and see if your actually connected at a gigabit rate. I’ve seen sketchy cables, ports, pc’s that only connect at 10/100mbps and limit speeds.
+1
i tried a few different ethernet cables all give the same results including tried it with wifi as well as one of the efforts
Userlevel 6
+40
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- 1587 replies
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29 January 2024
When you check the pc that is direct connected, is it connecting at gigabit speeds? Thats what we need to know. If its only connecting at 10/100mpbs then its pointless to troubleshoot xfinity’s line. But if its connecting at gigabit, its a different story
+1
By check do you mean , check the download speeds on a site like speedtest.net? or is there another way to check
Userlevel 6
+40
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- 1587 replies
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29 January 2024
If you’re on windows its usually under your windows network settings for the hardwired device.
settings-->network & ethernet-->Ethernet--->scroll down to link speed
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