My ISP sparklight is unable to push an update to my modem. I am only receiving docsis 3.0 and should be receiving 3.1. I am also unable to use the web interface by typing in 192.168.100.1
This topic has been closed for comments
+41- Juggernaut
- 2189 replies
the firmware is part of the provisioning. So it should be pushed automatically.
Got a screensnip of the cable connections page and event logs? That helps check the line.
for accessing it, check this post.
Workaround: Accessing the Cable Modem Status Page | Community (surfboard.com)
- The Many
- 2 replies
lorimace wrote:
My ISP sparklight is unable to push an update to my modem. I am only receiving docsis 3.0 and should be receiving 3.1. I am also unable to use the web interface by typing in 192.168.100.1
i am having the same exact issue. i login to the interface using “192.168.0.1” not the one you gave. so i saw in the logs there was a failed update. i am stuck on docsis3.0 and to even get to this page to type my responce felt like i was on Dial up internet. i am told i should just get a new modem. so i will have to deal with it until i get paid again or it fixes itself before then. it does keep tryting to go to docsis3.1 the blue light comes on only for a few seconds then goes back.
- Wi-Fi Warriors
- 3544 replies
fizdog wrote:
lorimace wrote:
My ISP sparklight is unable to push an update to my modem. I am only receiving docsis 3.0 and should be receiving 3.1. I am also unable to use the web interface by typing in 192.168.100.1
i am having the same exact issue. i login to the interface using “192.168.0.1” not the one you gave. so i saw in the logs there was a failed update. i am stuck on docsis3.0 and to even get to this page to type my responce felt like i was on Dial up internet. i am told i should just get a new modem. so i will have to deal with it until i get paid again or it fixes itself before then. it does keep tryting to go to docsis3.1 the blue light comes on only for a few seconds then goes back.
We don't check the Event Logs as it been monitored by you’re ISP , so please share the screenshot of the cable signal levels of sb8200:
Please check the below link for the same :
| http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels |
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.