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SB8200 White Send light

  • August 9, 2023
  • 1 reply
  • 513 views

I’m seeing comments about white power light and connection light, but is a white send or upload light an issue?  download is blue upload and power are white - no internet

Best answer by SURFboard Moderator

It's normal for the power light: to be white/receive: blue send: white and online: white. It doesn’t affect the function of the modem. 

If there is no internet do a “Reset” and connect the modem directly to the computer and check whether able to go online.

Follow the link below for “Internet Connectivity”:

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Troubleshooting-Internet-Connectivity

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It's normal for the power light: to be white/receive: blue send: white and online: white. It doesn’t affect the function of the modem. 

If there is no internet do a “Reset” and connect the modem directly to the computer and check whether able to go online.

Follow the link below for “Internet Connectivity”:

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Troubleshooting-Internet-Connectivity