We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink.
Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best.
It arrived today and unfortunately it is the V3 model.
I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount.
I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replacement (v1 or v2)that works on our network?
