Slow speed internet connection on sb8200

Could you let us know the product’s model number to assist you further?

Sb8200

the led light is? 

did you try swapping the cable? 

What router is it connected to? 

Did you try hardwiring a pc into that port to confirm it isn’t an issue with the router? 

Yeah, the light where the ethernet cable is. I actually just got a new cable, cause my cat chewed it up and put a cable protector on this one. Still having an issue. I also disconnected the router. The ethernet cable is 32 feet from the modem, to the pc.

Could you confirm the LED light status on the front panel of the modem?

Since you're experiencing slow internet speeds, could you share the speed plan you have with your ISP?

If the slow speed persists even with a direct Ethernet connection, I recommend checking the cable signal levels to ensure they are within the acceptable range.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

The led light in front has always been blue. I contacted my isp a couple times and they said everything is fine on their end. OK, I'll try out the cable signal. Wifi has been faster. Ethernet would test at 93mbps and wifi would test at 320mbps. This was when I had the 300mbps plan. When downloading games on steam, it would drop to 0mbps sometimes on both wifi and ethernet. I think that's normal for steam, so the pc can catch up on installing.

I recommend checking the cable signal levels. If the signals are not within the acceptable range, please contact your internet service provider to reprovision or reactivate the modem.

Says the page is unavailable. I think it’s undergoing maintenance.

Connection

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.