Slow speed internet connection on sb8200

Could you let us know the product’s model number to assist you further?

Sb8200

the led light is? 

did you try swapping the cable? 

What router is it connected to? 

Did you try hardwiring a pc into that port to confirm it isn’t an issue with the router? 

Yeah, the light where the ethernet cable is. I actually just got a new cable, cause my cat chewed it up and put a cable protector on this one. Still having an issue. I also disconnected the router. The ethernet cable is 32 feet from the modem, to the pc.

Could you confirm the LED light status on the front panel of the modem?

Since you're experiencing slow internet speeds, could you share the speed plan you have with your ISP?

If the slow speed persists even with a direct Ethernet connection, I recommend checking the cable signal levels to ensure they are within the acceptable range.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

The led light in front has always been blue. I contacted my isp a couple times and they said everything is fine on their end. OK, I'll try out the cable signal. Wifi has been faster. Ethernet would test at 93mbps and wifi would test at 320mbps. This was when I had the 300mbps plan. When downloading games on steam, it would drop to 0mbps sometimes on both wifi and ethernet. I think that's normal for steam, so the pc can catch up on installing.

I recommend checking the cable signal levels. If the signals are not within the acceptable range, please contact your internet service provider to reprovision or reactivate the modem.

Says the page is unavailable. I think it’s undergoing maintenance.

Connection

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

These readings were taken when the internet was working fine. Should I wait until the speed dips and the modem starts blinking orange?

Usually you want it when the internet is sketchy. the event logs are better for long term monitoring. 

Ok, thanks. I'll redo the reading again when I get a chance

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

For your reference, here are the cable signal levels provided by your internet service provider.

Cable signal levels are crucial for ensuring a stable and efficient internet connection. Maintaining these signal levels within the acceptable ranges is essential to avoid issues like buffering, high latency, and frequent disconnections

1. In the Downstream Bonded Channels section, Power levels are supposed to be within the acceptable range of - 15 dBmV to + 15 dBmV for each downstream channel. 

2. In the Downstream Bonded Channels section, identify the Modulation and Power to find verify SNR levels are within the acceptable range for each downstream channel. 

Acceptable SNR Levels (dB): 
If QAM64, SNR should be 23.5 dB or greater. 
If QAM256 and DPL( -6 dBmV to +15 dBmV) SNR should be 30 dB or greater. 
If QAM256 and DPL(-15 dBmV to -6 dBmV) SNR should be 33 dB or greater.   

3. In the Upstream Bonded Channels section, identify the number of Channels and Type to find verify Upstream Power levels are within the acceptable range for each upstream channel. 

Acceptable Upstream Power Levels (dBmV)
 

Upon checking the signal levels, the upstream is not within the acceptable range. Only your internet service provider can adjust these levels. Please contact them to have the cable signal levels adjusted to the acceptable range.

Ok, thanks for your help.