This modem has been working well for me. I want to login to the modem AND I CANNOT ACCOMPLISH THIS. My tech skill level is high. I have spent hours doing Google searches on how to do the login, including using different combinations for usernames and passwords, including using the last 8 digits of the serial number for the password, and attaching my laptop directly to the modem, AND NOTHING HAS WORKED. Arris needs to address this issue, as I found many frustrated people posting online about having the same problem with this modem. Thanks.
Page 1 / 1
did you try 192.168.0.1 user/pass admin / last 8 numbers of serial number
worked for me - will get a reset password screen next...
Thank you for your response and attempt to help. I tried your solution but it did NOT work for me. I tried pass as the username, and also password as the username, and neither worked. Also tried admin as the username. Password for all 3 attempts was the last 8 numbers of the serial number.
The default username is admin all lower case and the default password is either the last 8 serial numbers or password (all lower case). If neither passwords work, try leaving the password blank.
I would try disconnecting the coax cable, perform factory reset by holding down reset button for 20 seconds and then try logging in at 192.168.100.1.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.