I recently bought the SB8200 and every time i try to use the app is says troubke connecting to the backoffice service how long is the app going to be down for?
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In this case we would suggest you to try using different email address for setup after uninstalling the current surfboard central app. This will help you in setting us the app successfully for your cable modem.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Cable-Modem-Setup
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