Sb8200 been running nearly a year and it's decided to not connect to the internet, won't connect to the configuration page either via ethernet direct connection. Is there an update out there or is this thing simply broken? Any help here appreciated
Best answer by SURFboard Moderator
View originalIn this case we would suggest you to perform hard reset on the modem then try again on direct connection using default login credentials and if still not working you can type the word password in password field. To reset modem please, disconnect the coaxial cable from the back of the device? At the back of the modem, in the middle section you will see a small hole, inside that hole there is a button, and that is the reset button, please insert a paper clip or a tip of a pen and hold it for 15 seconds until all your lights go off, afterwards connect the coax cable back and wait until your device fully boots up.
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Web-Manager-Access
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