Skip to main content
Solved

Warranty help for SB8200

  • July 1, 2025
  • 1 reply
  • 48 views
P
The Many
Forum|alt.badge.img

I have a SB8200 modem that has stopped working. My internet provider came by, tested the modem and confirmed it’s receiving the signal from the provider, but not then passing along the signal to my laptop (if direct wired) or my wireless router. 

 

I checked your site and based on the serial number of my modem, it is under warranty until Sep 13, 2026. I’ve tried to find how to submit a warranty claim on your site, but any instructions I’ve found appear to keep sending me in a loop from one site to the next. Can someone please direct me to the precise site that explains how to submit a warranty claim on my modem?


Thank you.

Best answer by SURFboard Moderator

For warranty claims, please visit our support channel at www.arris.com/consumersupport.

To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

  1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
  2. In the box, type "CMD" and press Enter.
  3. A black screen will appear. Type "ipconfig" and press Enter.
  4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

  1. Click on the Apple menu.
  2. Then, select System Preferences or System Settings.
  3. Navigate to Networks and click on the Ethernet option to view the IP address.
  4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

View original
Did this topic help you find an answer to your question?
This topic has been closed for replies.

1 reply

S
Wi-Fi Warriors
Forum|alt.badge.img+42

For warranty claims, please visit our support channel at www.arris.com/consumersupport.

To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

  1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
  2. In the box, type "CMD" and press Enter.
  3. A black screen will appear. Type "ipconfig" and press Enter.
  4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

  1. Click on the Apple menu.
  2. Then, select System Preferences or System Settings.
  3. Navigate to Networks and click on the Ethernet option to view the IP address.
  4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

SURFboard Community Moderator Team

Most helpful members this week

Terms & ConditionsCookie settingsAccessibility statement

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings