Modem purchased May 17, 2022. Worked until recently when internet connection would drop several times a day. Resetting modem several times would restore connection. ISP checked their equipment and replaced incoming cable because speed was a little slow. This did not solve problem. Due to visitors arriving in a few days I purchased a new SB8200 and this resolved problem. Original modem was purchased at Walmart for $169.00 but they were out of stock when the unit began to fail and replacement was purchased at Best Buy for $138.99. Both retailers told me to contact the manufacturer to recover the replacement purchase cost. How do I proceed with this warranty claim?
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- Wi-Fi Warriors
- Answer
Please reach out to Arris.com/consumersupport for warranty claim.
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