I have a SB8200 and use to have wow as my SP. Well I now have spectrum and it is still showing wow on the aris app under device details. How can I correct this?
Answer
wrong service provider
- The Many
Best answer by SURFboard Moderator
That’s not the case. For cable modems, you select your service provider during the initial setup, which is what’s reflected in the app. If you need to change the provider, you’ll have to remove the device from the app and then select your preferred provider. After that, you’ll be guided through the modem setup again, where you’ll need to enter the serial number and MAC address. Once completed, the service provider will be displayed under the device information section.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
That’s not the case. For cable modems, you select your service provider during the initial setup, which is what’s reflected in the app. If you need to change the provider, you’ll have to remove the device from the app and then select your preferred provider. After that, you’ll be guided through the modem setup again, where you’ll need to enter the serial number and MAC address. Once completed, the service provider will be displayed under the device information section.
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