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Xbox disconnects my router when wired to modem.

  • April 23, 2023
  • 1 reply
  • 159 views

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I have an Arris SB8200 and if I wire my Xbox directly to my modem my router stops receiving internet so I cannot get wifi. I've done a reset and unplugged everything in every combination i can. When I get my router to work as soon as I turn on my Xbox my router disconnects and I have to reboot everything. I cannot get both to work at the same time while connected to the modem. Does anyone have ideas or solutions? I just would prefer to have my Xbox wired to my modem rather than through my router if possible. It does work if I hook it up through the router my connection just isn't as good.

Best answer by plemans

Most ISP’s only support 1 public ip address. Meaning only 1 device can be connected to the modem. Even if it has more than 1 ethernet port. 

That’s why you’re having issues there. 

If its not streaming through the router as well, time to make some changes in the router or upgrade routers. 

This topic has been closed for replies.

1 reply

plemans
Juggernaut
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  • Juggernaut
  • Answer
  • April 24, 2023

Most ISP’s only support 1 public ip address. Meaning only 1 device can be connected to the modem. Even if it has more than 1 ethernet port. 

That’s why you’re having issues there. 

If its not streaming through the router as well, time to make some changes in the router or upgrade routers.