Arris app not letting me log in keeps saying a credentials update.
Solved
arris app not letting me log in - SBG10
- The Many
Best answer by SURFboard Moderator
If you are unable to login to the surfboard central app using your own login credentials there is no option to reset the login credentials on the app so the only option is to uninstall the app and perform hard reset on the modem then install the app again after connecting device to the modem default WIFI network. But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network.
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
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- Wi-Fi Warriors
- 3594 replies
- Answer
If you are unable to login to the surfboard central app using your own login credentials there is no option to reset the login credentials on the app so the only option is to uninstall the app and perform hard reset on the modem then install the app again after connecting device to the modem default WIFI network. But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network.
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
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