Hello, it seems our newly activated SGB10 is connected to xfinity and working fine on their end. It allows web browsing on google chrome but no apps or devices can connect. Does anyone know how to fix that? Xfinity is adamant that it's a problem with the modem itself.
-J
Best answer by SURFboard Moderator
Hello Murphj10
We understand that after activation you are unable to connect internet, please try connecting on Wi-Fi settings and check if able to connect internet on all the devices.
If unable to connect to Wi-Fi please do a Re-set and let us know
For doing Re-set please follow the below mentioned link :
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
Hello Murphj10
We understand that after activation you are unable to connect internet, please try connecting on Wi-Fi settings and check if able to connect internet on all the devices.
If unable to connect to Wi-Fi please do a Re-set and let us know
For doing Re-set please follow the below mentioned link :
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
