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Question

Factory reset performed but won’t accept default password- please help

  • September 10, 2025
  • 8 replies
  • 79 views

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Needed to do a factory reset and when I try to login with default username and password it says I’ve been locked out due to number of attempts.  Please advise 

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8 replies

plemans
Juggernaut
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  • Juggernaut
  • September 10, 2025

You might try pushing and holding reset for up to 30 seconds while powered on. I find many people just click it


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  • Author
  • The Many
  • September 10, 2025

Thanks but I still get an error when I go to enter old password and then create a new one.  It says unexpected error 


plemans
Juggernaut
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  • Juggernaut
  • September 10, 2025

it accepted the default password? 

its usually either password or the last 8 of the serial number


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  • Author
  • The Many
  • September 10, 2025

I tried both “password “ and the serial number and still got the error.  Crazy!


plemans
Juggernaut
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  • Juggernaut
  • September 10, 2025

and you’re sure you reset it back to factory. Again, you can’t just click the button. It has to be held. 

What device is it? 


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  • Author
  • The Many
  • September 10, 2025

Yes


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  • Author
  • The Many
  • September 10, 2025

Device is arris Sbg10 


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  • Author
  • The Many
  • September 11, 2025

Finally able to get in .  Thanks pleman!