Trying to connect new sbg10. Replacing Comcast equipment. We are plugged in and cable is connected. Comcast sent signals but when I try to login it says improper password. This is the password from the quick start guide. Under connecting using mobile device, it says something about sbg10 activation. All I have done is plug it in, connect the cable and call comcast.
Best answer by SURFboard Moderator
View originalTry the password which at the back or underneath the modem on a label
Try factory resetting the modem which brings the modem to the default settings
When the modem is in the default state then you should use the default Wi-Fi name and the password which is located underneath the modem on a label
Please refer the steps mentioned in the below link
http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset
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