How can i get back online?

  • 5 March 2024
  • 3 replies


I wanted to reset my Wi-Fi name and password.

When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.

Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself 


Best answer by plemans 5 March 2024, 15:10

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3 replies

Userlevel 6
Badge +40

follow this guide:



Thanks I juts threw it out and bought a different one that works just fine

Userlevel 6
Badge +40

Kind of a scorched earth policy but I guess thats one way to do it.