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How can i get back online?

  • 5 March 2024
  • 3 replies
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I wanted to reset my Wi-Fi name and password.

When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.

Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself 

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Best answer by plemans 5 March 2024, 15:10

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Userlevel 6
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follow this guide: 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SURFboard-Central-SBG10-Setup/?l=en_US&fs=RelatedArticle

 

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Thanks I juts threw it out and bought a different one that works just fine

Userlevel 6
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Kind of a scorched earth policy but I guess thats one way to do it.