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Question

lost access to work website

D
The Many
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I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement?

 

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    3 replies

    plemans
    Juggernaut
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    • plemansJuggernaut
    • Juggernaut
    • 2236 replies
    • March 1, 2023

    Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
    CloudFlare
    IPv4: 1.1.1.1 and 1.0.0.1
    IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
    GoogleDNS
    IPv4: 8.8.8.8 and 8.8.4.4
    IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    D
    The Many
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    • DFrontThe Many
    • Author
    • The Many
    • 1 reply
    • March 3, 2023
    plemans wrote:

    Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
    CloudFlare
    IPv4: 1.1.1.1 and 1.0.0.1
    IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
    GoogleDNS
    IPv4: 8.8.8.8 and 8.8.4.4
    IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

    thanks so much for taking the time to respond, but I’m not that knowledgeable about computers and I understood nothing of your response. I just found the ARris surfboard manager on Google Play - could that help me?

    plemans
    Juggernaut
    Forum|alt.badge.img+41
    • plemansJuggernaut
    • Juggernaut
    • 2236 replies
    • March 4, 2023

    here’s a video guide. 

    How to configure your DNS on Arris modem - YouTube

     

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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