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I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement?

 

Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

thanks so much for taking the time to respond, but I’m not that knowledgeable about computers and I understood nothing of your response. I just found the ARris surfboard manager on Google Play - could that help me?

here’s a video guide. 

How to configure your DNS on Arris modem - YouTube

 

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