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My ARRIS SBG10 won’t connect.

  • November 16, 2023
  • 2 replies
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W
The Many
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My ARRIS SBG 10 won’t connect.

I connected the SBG 10 to the cable coming in from Xfinity, connected it to my PC via a network cable and connected the power. The lights blinked and then stayed on. I downloaded the app onto my phone. The phone “connected” to the ARRIS 2611 network, but without internet access. The same was true for the ARRIS-2611-5G network.

When I reconnected my old modem and router, my internet worked again.

Does Xfinity have to do something for me to be able to use this unit? I did download the Xfinity app but I’m not sure how to sign in to our account.

Thanks,

Wayne [removed personal information]

 

MODEL SBG 10

P/N SBG00DAY 10RT

S/N [removed personal information]

GATEWAY MGMT MAC ID [removed personal information]

HFC MAC ID [removed personal information]

 

 

Best answer by plemans

yes, you do have to call xfinity and have them provision it. You can also do it through the app if you know how

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plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • November 16, 2023

yes, you do have to call xfinity and have them provision it. You can also do it through the app if you know how

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
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    waynefmckinstry
W
The Many
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Thanks for your help.

 

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