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SBG-10 Can't migrate account to new app.


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My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.

Best answer by SURFboard Moderator

Since you are unable to set up the Surfboard Central app, I would request you uninstall and reinstall it again to start over the process.

http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

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3 replies

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Could you please confirm which app you are migrating from and which app you intend to move to?


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From SURFboard to SURFboard Central.


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Since you are unable to set up the Surfboard Central app, I would request you uninstall and reinstall it again to start over the process.

http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup


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