My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.
Solved
SBG-10 Can't migrate account to new app.
- The Many
Best answer by SURFboard Moderator
Since you are unable to set up the Surfboard Central app, I would request you uninstall and reinstall it again to start over the process.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
This topic has been closed for replies.
- Wi-Fi Warriors
Could you please confirm which app you are migrating from and which app you intend to move to?
- Wi-Fi Warriors
- Answer
Since you are unable to set up the Surfboard Central app, I would request you uninstall and reinstall it again to start over the process.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.