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reset router many times but to no avail. wifi pops up as connected but won’t connect to internet. a router problem since this is for all of our devices

In this case try resetting modem then login to the modem interface to check the WAN IP address of the device to confirm why your devices are connected to home network without internet. But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network.

http://arris.force.com/consumers/articles/General_FAQs/SBG10-Factory-Reset

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