My SBG10 keeps dropping WiFi. If I reboot it it will come back up, but it’s been doing it a lot lately and I called my cable company and it not at their end. I think it’s a problem with the modem. Any ideas?
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SBG10 Dropping WiFi
- The Many
- 4 replies
Best answer by SURFboard Moderator
It looks like you are referring to the Wi-Fi networks,
Wi-Fi channels are like lanes on a highway. Each channel is a specific path that Wi-Fi signals travel on.
► 2.4 GHz Band: This band has 14 channels but only 1-11 are permitted and channels 1, 6, and 11 are commonly used to avoid interference
► 5 GHz Band: This band has many more channels, which means less interference and better performance.
► 6 GHz Band: This is the newest band with even more channels, offering the best performance and least interference.
Choosing the right channel can help your Wi-Fi work better by reducing interference from other devices.
We would recommend you to use the article once again,
SURFboard Moderator wrote:
Thank you for sharing the information. Since you are experiencing intermittent wifi connection, I would suggest changing the wifi channels and monitoring the performance for 24 hours.
http://arris.force.com/consumers/articles/knowledge/SBG10-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
- Wi-Fi Warriors
- 4081 replies
Could you provide the name of your internet service provider and the speed plan you've subscribed to?
Can you also confirm if only the internet connection is dropping, or if the Wi-Fi network names are disappearing as well?
Is it just the Wi-Fi connection that's dropping, or is the wired connection affected as well?
If it's the Wi-Fi, does the connection drop occur on the 2.4GHz network, the 5GHz network, or both?
- The Many
- 4 replies
Orbitel is my ISP. The Wifi names are drop off. Not sure if the wired connection is dropping. It happens on both 2.4 and 5GHz.
- Wi-Fi Warriors
- 4081 replies
Could you please inform us of your subscribed internet speed plan? We need to verify if it is compatible with your current setup.
- Wi-Fi Warriors
- 4081 replies
Thank you for sharing the information. Since you are experiencing intermittent wifi connection, I would suggest changing the wifi channels and monitoring the performance for 24 hours.
http://arris.force.com/consumers/articles/knowledge/SBG10-Changing-the-Wi-Fi-Channel
- The Many
- 4 replies
Thank you however I use both channels. So I can't change the channel. Both channels are dropping off. Have any other suggestions I might try?
- Wi-Fi Warriors
- 4081 replies
- Answer
It looks like you are referring to the Wi-Fi networks,
Wi-Fi channels are like lanes on a highway. Each channel is a specific path that Wi-Fi signals travel on.
► 2.4 GHz Band: This band has 14 channels but only 1-11 are permitted and channels 1, 6, and 11 are commonly used to avoid interference
► 5 GHz Band: This band has many more channels, which means less interference and better performance.
► 6 GHz Band: This is the newest band with even more channels, offering the best performance and least interference.
Choosing the right channel can help your Wi-Fi work better by reducing interference from other devices.
We would recommend you to use the article once again,
SURFboard Moderator wrote:
Thank you for sharing the information. Since you are experiencing intermittent wifi connection, I would suggest changing the wifi channels and monitoring the performance for 24 hours.
http://arris.force.com/consumers/articles/knowledge/SBG10-Changing-the-Wi-Fi-Channel
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