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Question

SBG10 firewall blocks connection to iCloud from Windows 11

  • November 5, 2025
  • 1 reply
  • 8 views

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My ISP is Xfinity and I am using an SBG10. This has been driving me up a wall for months. My Windows11 laptop cannot reach Apple’s servers to authenticate to iCloud unless I turn off the SBG10 Firewall. This is independent of whether I use Chrome, Edge, DuckDuckGo, or Apple’s iCloud app. (Disabling Windows Defender and firewall also had no effect.)

I CAN however connect the laptop to my phone’s hotspot (also Xfinity) and get to iCloud. I can also use my old Windows 10 computer from my SBG10 Wi-Fi to get to iCloud. (Not a good workaround anymore since that machine is on it’s last legs and needs to be retired.) 

Is there some secret incantation I need to learn if I want to keep the SBG10 firewall on?

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1 reply

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If the issue occurs only on Windows 11, it may be related to a service configuration. In such cases, enabling port forwarding for specific Windows services could help. We recommend contacting Apple Support to confirm if any particular ports need to be opened to access iCloud servers.