Hi, I was looking into my SBG10 firewall/firmware and I believe it needs an update. I received a new work laptop and every time I connect my laptop to the wifi the whole wifi/SBG10 just drops (I am on my second new laptop since I thought it was a laptop wifi connection issue). I was able to access the configuration via the web, but it doesn’t give me an option to update. I reset the device multiple times already. The firmware version is 9.1.103AA85. I logged in the Surfboard App. I also logged in the Surfboard Connect App, but it was having issues connecting to the network (no issues with the wifi since all my home devices were connected). I get the error code 0000-1612. How can I find the most recent firmware version for SBG10? I just called Arris customer support and they advised that the service provider (Xfinity in my case) manages and has control of the firmware versions and updates. Is this correct? If so, I’ll have to contact Xfinity. Thank you in advance.
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