I can’t get the TV and SBG10 to connect via WiFi. I get a “wrong password” error message. The password is correct because I can login to the WiFi Modem through an Internet browser and my phones and PC’s are connected.
Best answer by SURFboard Moderator
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What tv is it? (model)
What security do you have setup on the SBG10? wpa2, wpa3, wpa2/wpa3 mixed mode
Any special characters or spaces in the ssid or password?
Thanks for your reply.
The security setting reads: WPA2-PSK (AES) (Recommended)
There are hyphens used in the ssid
I have an @ in the password
What do you suggest?
Both are Roku TV’s
Hisense Roku TV D201X
LG 55UQ8000AUB
Have you tried to connect the devices after changing the security mode?
Is it connected or still experiencing the same?
Please advise what change I should make to the security code.
I tried changing the security mode but the TV’s still fail to connect.
After changing the security mode, Since the problem persists, I suggest you to change the Wi-Fi channels and check it again.
Also, let us know whether the Wi-Fi network is broadcasting on TV.
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