+1I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book.
The plugs are two foot away from the router as I am trying to pair.
There are minimal devices using the 2.4.
Is it the router? Do I need a stronger router?!
I know it’s not xfinity - when I used their router - the smart plugs connected just fine!
I have xodo & geeni smart plugs and neither brands will work with this router!
Could you let me know whether the Wi-Fi network name is broadcasting while trying to connect the smart plug with SBG10?
+1My person 2.4 WiFi network name showed up on the device.
it blinked fast. But the 2 minute timer just spins and never connects. No matter what I do.
I tried looking at all my internal 2.4 settings. And nothing I did worked. The smart plug wouldn’t connect. And Contixo never contacted me back.
I even upgraded the speed of my internet - and that didn’t work.
I’m about to return the plugs because I’m so frustrated.
Did you tried to change the security mode and channels?
To change the security mode:
Login to web portal> 192.168.0.1> Basic setup>Wireless 2.4G>security mode as WPAWPA2-PSK (TKIP/AES) and change the channel from Auto to 1 or 6 or 11.
+1Xodo Smart app is currently unavailable in Apple app stores. So I am in able to try.
I did dumb down the security modes and that never worked.
I could never find the channel. But just did.
so maybe when the app becomes available- if it ever becomes available- I will try again??
any other suggestion??? If that doesn’t work?
+1Mode 1 definitely did not work. I didn’t not get a. Chance to try 6 or 11 yet. But if 1 did not, I’m not very optimistic
+41is your phone on the 2.4ghz during setup?
Some of these cheap plugs need the phone on the same band as the plug.
Also remove any spaces/special characters in the ssid and password. The spec shouldn’t require it but some of these IoT devices are marginally coded at best.
+1YES. My phone is on the 2.4 during setup.
The current network name is 1989_2.4 that shouldn’t be a problem - or would it? That’s how I tell the two apart.
If you tried all the possible troubleshooting, then I would suggest checking with smart plug support for further assistance.
+1The smartplug support does not reply to emails or phone calls. Horrible customer support! At this point I don’t trust contixo products.
+41A lot of the IoT devices have little/no support. they’re made as cheaply as possible and sent out. Try using a ssid/password without any special characters/spaces.
See if that works.
+1Tried absolutely all of these. And nothing worked.
returning these defective POC smart sockets.
I strongly advise against ever buying anything Xodo or Contixo
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