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Surfboard SBG10 turned off won't turn back on

  • August 27, 2025
  • 1 reply
  • 18 views

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Surfboard SBG10 turned off while I was working and won't turn back on. Outlet is working. unplugged for 1 min.

Best answer by SURFboard Moderator

If there are no LED lights on the front panel of your gateway, please try the following steps:

  1. Use an alternate power cord to rule out any issues with the original one.
  2. If the lights still don’t appear, try performing a factory reset.

If the issue persists after these steps, please reach out to us through our support channel at www.arris.com/consumersupport.

This topic has been closed for replies.

1 reply

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If there are no LED lights on the front panel of your gateway, please try the following steps:

  1. Use an alternate power cord to rule out any issues with the original one.
  2. If the lights still don’t appear, try performing a factory reset.

If the issue persists after these steps, please reach out to us through our support channel at www.arris.com/consumersupport.