Question

wifi mystery

  • 16 March 2023
  • 1 reply
  • 42 views

Badge

my phone is the only device that cannot connect to our wifi. It seems like the wifi has blocked the phone from connecting. How can I fix this?

 

thanks so much!!!!


This topic has been closed for comments

1 reply

Userlevel 5
Badge +41

Hello Paulas,

We understand that you are not able to connect Wi-Fi on you phone. Could you let us know are you able to see both network names (2.4 and 5ghz)

Also the led light status of the modem ? Do you get  any error message while connecting to Wi-Fi ?