Xfinity said our Arris modem is only pushing out 800 mbps. Our back video camera fails based on the strength of the signal from the modem. Xfinity suggests we need a modem that can push out the 1100 mbps. Tested the video strength on the back camera which is 70 as compared to the front camera which is 84. Would appreciate keeping the Arris, we have been happy with our current unit. Our current Arris unit is SBG7400AC2
Thanks
Best answer by SURFboard Moderator
Thanks.
Checked with xfinity, my isp is 1100. I did install an extender my strength on the back camera is 70 although the front camera is 83. Our issue is the back camera blacks out, alarm company indicates its the strength of the signal. Electrical power is excellent. Xfinity suggested a modem upgrade since my current unit is at 800 strength when xfinity is pushing out 1100.
appreciate any help
Xfinity has approved speeds of up to 863 Mbps for this modem model. If you’ve subscribed to a 1100 Mbps plan, please note that this model may not support those speeds as per Xfinity’s specifications. In this case, you may either downgrade your speed plan or upgrade to a modem that is approved for higher speeds.
For more details, please refer to the link below which lists the Xfinity-approved modem models and their corresponding speed plans.
If you choose a speed plan that your modem cannot support, it may lead to internet connectivity issues.
Could you please confirm the internet speed plan you’ve subscribed to from your Internet Service Provider (ISP)?
By default, the SBG7400AC2 is designed to cover up to 2,200 sq ft, although actual coverage may vary depending on environmental factors such as concrete walls, the number of floors, and nearby appliances like microwave ovens that can cause interference.
We’re unsure why Xfinity is recommending a new modem to support 1100 Mbps, as internet speed is not directly related to Wi-Fi signal strength. If your camera is located far from the gateway and experiencing weak signals, we recommend using a Wi-Fi extender. This will help expand the coverage and improve connectivity in distant areas.
Thanks.
Checked with xfinity, my isp is 1100. I did install an extender my strength on the back camera is 70 although the front camera is 83. Our issue is the back camera blacks out, alarm company indicates its the strength of the signal. Electrical power is excellent. Xfinity suggested a modem upgrade since my current unit is at 800 strength when xfinity is pushing out 1100.
appreciate any help
Could you please confirm the internet speed plan you’ve subscribed to from your Internet Service Provider (ISP)?
By default, the SBG7400AC2 is designed to cover up to 2,200 sq ft, although actual coverage may vary depending on environmental factors such as concrete walls, the number of floors, and nearby appliances like microwave ovens that can cause interference.
We’re unsure why Xfinity is recommending a new modem to support 1100 Mbps, as internet speed is not directly related to Wi-Fi signal strength. If your camera is located far from the gateway and experiencing weak signals, we recommend using a Wi-Fi extender. This will help expand the coverage and improve connectivity in distant areas.
I had the same problem with a flood light camera. So, I moved it to a 2.4ghz channel and I have not had a problem since. Strength of signal is actually in hertz. The 1100 and 70 and 80 you are talking about has to do with how much and data per second. 2.4ghz is not lightning fast, but an occasional slow cycling here and there beats a blank off line screen. 2.4 goes through walls better and has a long distance. You may have purchased an extender, but did you do some extra research on them, a really good one will have, extender (distance), a repeater (it keeps repeating the signal (this is just in case it drops, it is still being sent again for it to be picked up again with less lag time), and boost (in a way amplifies the signal, making it stronger to be again picked up in distance and in strength). If it has all three it should help you out considerably. Some can push out as far as 1-½ miles. It does have a nice price tag to go with it also.
🤞
Thanks.
Checked with xfinity, my isp is 1100. I did install an extender my strength on the back camera is 70 although the front camera is 83. Our issue is the back camera blacks out, alarm company indicates its the strength of the signal. Electrical power is excellent. Xfinity suggested a modem upgrade since my current unit is at 800 strength when xfinity is pushing out 1100.
appreciate any help
Xfinity has approved speeds of up to 863 Mbps for this modem model. If you’ve subscribed to a 1100 Mbps plan, please note that this model may not support those speeds as per Xfinity’s specifications. In this case, you may either downgrade your speed plan or upgrade to a modem that is approved for higher speeds.
For more details, please refer to the link below which lists the Xfinity-approved modem models and their corresponding speed plans.
If you choose a speed plan that your modem cannot support, it may lead to internet connectivity issues.
+41What actual extender do you have?
How is it setup? Fastlane? ethernet in AP mode?
How far is the camera from the extender?
when you give numbers for strength, is that an actual tested speed, is it just the link rate, is it the rssi strength? Details are key here as without knowing what you’re actually referring to, they’re just numbers.
Is the camera exterior mounted? What are the exteriors walls that its mounted to made off? For example, wood wall with cement fiber board or brick wall with board covering, etc. These are key as certain materials block wifi really well.
What actual camera is it?
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