I factory reset my device twice because the admin login is locked out. It's still locked out and I can't get in. I need to turn off sip alg for work purposes but can't access my configuration. Does the lockout expire after a set time?
Solved
admin login is locked after reset
- The Many
- 1 reply
Best answer by SURFboard Moderator
Hi Colleen1031,
To turn off “SIP ALG” we need to log in on the web manager page, as you had tried twice “Reset” but still it shows locked out let's try “Reset” again by following the below link:
http://arris.force.com/consumers/articles/General_FAQs/SBG7400AC2-Factory-Reset
Also, the lockout will not be expiring after a set time we need to perform a proper Reset on the same.
Let us know if this helps.
This topic has been closed for comments
- Wi-Fi Warriors
- 3685 replies
- Answer
Hi Colleen1031,
To turn off “SIP ALG” we need to log in on the web manager page, as you had tried twice “Reset” but still it shows locked out let's try “Reset” again by following the below link:
http://arris.force.com/consumers/articles/General_FAQs/SBG7400AC2-Factory-Reset
Also, the lockout will not be expiring after a set time we need to perform a proper Reset on the same.
Let us know if this helps.
- The Many
- 1 reply
Im aware the device needs to be reset. I did so 6x.. it seemed to be stuck in a lockout loop. I threw the whole thing away and bought a Night hawk instead. Problem solved
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