"Cannot connect to your home network."
I cannot register my modem to be able to use the app. I've tried all troubleshooting options provided.
"Cannot connect to your home network."
I cannot register my modem to be able to use the app. I've tried all troubleshooting options provided.
Best answer by SURFboard Moderator
Are you attempting to connect using the default Wi-Fi credentials or a customized one?
Could you confirm whether the issue with connecting to Wi-Fi is occurring on a specific device or across all devices?
Please note that the Wi-Fi must be connected during the SBC app setup process; otherwise, it will result in an error.
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