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Arris SBG6950AC2 "Configuration failed for your gateway"

  • January 11, 2025
  • 3 replies
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A
The Many
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"Cannot connect to your home network."

I cannot register my modem to be able to use the app. I've tried all troubleshooting options provided.

Best answer by SURFboard Moderator

Are you attempting to connect using the default Wi-Fi credentials or a customized one?

Could you confirm whether the issue with connecting to Wi-Fi is occurring on a specific device or across all devices?

Please note that the Wi-Fi must be connected during the SBC app setup process; otherwise, it will result in an error.

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3 replies

S
Wi-Fi Warriors
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Are you attempting to connect using the default Wi-Fi credentials or a customized one?

Could you confirm whether the issue with connecting to Wi-Fi is occurring on a specific device or across all devices?

Please note that the Wi-Fi must be connected during the SBC app setup process; otherwise, it will result in an error.

SURFboard Community Moderator Team
A
The Many
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I was just trying to set up the app so that I could try to figure out why my wifi reception is cut in half only 20ft away. I am receiving wifi on all devices, including my phone that I was setting up the app with. When I called customer service, your foreign employee wouldn't help me without paying for a tech membership (I think he said like $40/mo) because my product was not under warranty. That forced me to use this format, which is less than efficient. I will never buy another Arris product.

S
Wi-Fi Warriors
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Please ensure the gateway is placed at a higher altitude and in an open area. 

Is the weak network connection on the 2.4GHz or the 5GHz network?

 

Try changing the Wi-Fi channels, as Wi-Fi congestion can affect the network.

Please find the link below, where you can find the steps to change the Wi-Fi channels.

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Changing-the-Wi-Fi-Channel

SURFboard Community Moderator Team

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