I have been having an issue with my Arris SBG7400AC2 modem/router S/N 1BK5 G244 5300 017
Recently I have had to re-boot the unit multiple times a day. I have confirmed that the connection from my provider (Optimum) is not the issue.
I have confirmed that my unit is still under warranty. How can I get a replacement?
Best answer by plemans
when it does “act up” get a screen snip of the cable connections page and event logs. That’ll show the connection back to the isp.
+41How did you confirm the line wasn’t the issue? Whenever you call into an ISP, that’s always their default response
Thinking it might be a line issues I’ve waited several hours to see if internet access is restored by itself. It doesn’t, only rebooting resolves the issue. I picked up a modem/router from my ISP just to absolutely be sure that they’re not the problem.
thanks for commenting.
+41when it does “act up” get a screen snip of the cable connections page and event logs. That’ll show the connection back to the isp.
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