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arris sbg7400ac2 Unable to login in with default admin username and password post factory reset. Keep getting Invalid user name or password, or your access has been locked due to multiple failed login attempts!

  • December 24, 2022
  • 5 replies
  • 1359 views

Hello,,

 

Forgot my admin password for the router so performed a hard factory reset.  Since then I am unable to login with default admin credentials.  Yes checked my typing and also attempted with cusadmin and serial number and last 8 of serial number.  Any suggestions?

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5 replies

  • Author
  • The Many
  • 2 replies
  • December 24, 2022

I tried resetting one more time and same results.  Able to get on the default wi-fi connection and browse but unable to access admin functions.


Forum|alt.badge.img+30
  • Rockstar!
  • 271 replies
  • December 24, 2022

The SBG7400 shouldn’t have a default login. Password is created in the default state. If you’re running into the same login issue, try password as the default password. 


  • Author
  • The Many
  • 2 replies
  • December 27, 2022

I tried no password and “password” same error.


Forum|alt.badge.img+30
  • Rockstar!
  • 271 replies
  • December 27, 2022

The default username is admin and the password is either password or created by you when you first access the settings page.  
 

How did you get cusadmin username?


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2219 replies
  • December 28, 2022

Did you try disconnecting the coax and factory resetting again? 

Then try setting it up (temporarily) without the coax connected? 

https://arris.secure.force.com/consumers/articles/General_FAQs/SBG7400AC2-Web-Manager-Access

 


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