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Question

CANNOT LOG INTO SURFBOARD ON PHONE

  • January 16, 2025
  • 1 reply
  • 38 views

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I have been trying for hours now to activate the service for this modem. I followed all steps, download the app, set up the SSID, and it says that I successfully connected to the wireless gateway. When I go to the next page to login to the wireless gateway, an error message comes up saying “cannot connect to the wireless gateway.” When I try to click on the links for “Supported ARRIS devices” it just brings me to a blank page on this website. PLEASE HELP!!!

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1 reply

plemans
Juggernaut
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  • Juggernaut
  • January 16, 2025

What modem do youo have? 

did you contact your ISP to activate it?