cannot update “password” password on 7600 even though it meets criteria

Question

cannot update “password” password on 7600 even though it meets criteria. When I try again, it tells me that the old password “password” is not correct.

SURFboard Moderator · Accepted Answer

Could youfactory reset the modem once, and try to access the GUI web portal on different browser and different devices such as computer, laptop, iPad, etc.

Jcoff · Answer

I did a factory reset. It allows “password” and then forces me to change it, but it won’t accept a seemingly valid new password. When I try another new password, it tells me the old password is not valid, even after retyping it.

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