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I just noticed that my Ethernet connection does not work from my modem. The wifi that I use daily is working just fine, but I recently noticed that my only wired connection is no longer working. My only Ethernet connection is my security camera system, and I have not checked to see if it was online in months, so who knows how long this issue has been going on for. I have tried to connect the Ethernet cable to different devices and use different Ethernet cables and reset the modem to no success. 
 

I am wondering if there is an easy way to tell if the Ethernet ports are broken or if there is some way to reset them. Both the green and orange lights are always on for all 4 ports even when nothing is connected. Is this normal? Or does this in itself indicate a problem? There was a power surge in my neighborhood a year ago. Could this have damaged the Ethernet ports but not the wireless Cabo ability of my modem? 
 

Any information would be appreciated. My modem is no longer under warranty. 

The green color on the Ethernet port indicates a data transfer rate of one gigabit per second, and the orange color indicates a data transfer rate of less than one gigabit per second.

If the green or orange LED light blinks on Ethernet ports, that indicates data traffic is in progress.

I would suggest checking the IPV4 address through an Ethernet cable via direct connection.

 

I have read that about the different gigabyte per second transfer indicator lights, which is why it seems odd to me that they could both be on at the same time. Both the green and orange lights are permanently on for all 4 ethernet ports even when nothing is plugged into any of them. Does this indicate a problem? Also they do not blink when plugged into any ethernet capable device and no internet is detected. If this is normal, then it could be something else.

 

I am not very tech savvy, so I apologize if this is a dumb question, but what is the IPV4 address and what would i need to do to it to make it work?

Typically, the lights on the Ethernet ports only turn on when the port is actually connected. As you mentioned, the lights are turning on even when the ports are not connected, which is unusual.

Try the below recommended steps:

Please try using different Ethernet cables, swap the ends of the cables.

I would suggest you try disabling the Ethernet port and then enabling it again by logging into the interface of the SBG7600AC2.

Since the wireless connection works, connect to the network, open a browser, and enter http://192.168.0.1 in the address bar.

Please refer to this link, where you can find the steps to log in to the interface.

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Web-Manager-Access

After logging into the dashboard of the interface, select 'LAN Setup' at the top, then choose 'PORTS' under the subcategory.

Next, select the port, uncheck the 'Enable' box, apply the settings, and then follow the same steps to enable it again.

Please repeat these steps for all other ports.

If the issue persists I would recommend performing a factory reset on the gateway 

Please refer to this link for the steps to perform both a soft and hard reset. 

Note: Please note that performing a factory reset on the gateway will restore the customized configuration to its default settings.

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