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Question

HFC MAC ID not recognized

  • October 11, 2025
  • 1 reply
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HFC MAC ID on a Brand new SBG7400AC2 modem is not recognized.

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1 reply

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Could you please confirm the name of your internet service provider and the speed plan you’re currently subscribed to?

Also, once the coaxial cable is connected to the gateway, kindly check and share the status of the LED lights on the front panel.