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How do I retrieve the password to login to the modem/router. I need to change to bridge mode and cannot remember the password. The default “password” is not working.

Hello seleem865,

If the default password is not working  proceed with the Reset on the modem 

Follow the steps for Reset and bridge mode :

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Factory-Reset

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Bridge-Mode-Setup