Site now says I’m locked out because apparently I am not using the correct password. Customer service does not answer their phone. How can I successfully change my password without calling in?
Answer
I'm locked out of the configuration site to change my Password
- The Many
Best answer by SURFboard Moderator
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Restart the Gateway: Begin by restarting the SBG7400AC2 gateway.
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Connect to the Correct Network: Make sure your device is connected to the SBG7400AC2 Wi-Fi network.
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Login Credentials:
- If you’ve changed the login credentials, use your updated username and password.
- If this is your first time logging in, use the default credentials:
- Username: admin (all lowercase)
- Password: password (all lowercase)
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Locked Out?:
- If you're unable to log in or have been locked out, perform a factory reset on the gateway.
- After the reset, try logging in again using the default credentials.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
-
Restart the Gateway: Begin by restarting the SBG7400AC2 gateway.
-
Connect to the Correct Network: Make sure your device is connected to the SBG7400AC2 Wi-Fi network.
-
Login Credentials:
- If you’ve changed the login credentials, use your updated username and password.
- If this is your first time logging in, use the default credentials:
- Username: admin (all lowercase)
- Password: password (all lowercase)
-
Locked Out?:
- If you're unable to log in or have been locked out, perform a factory reset on the gateway.
- After the reset, try logging in again using the default credentials.
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