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intermittent internet connection on sbg7600AC2

  • September 8, 2024
  • 1 reply
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B
The Many
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I'm having same issue  with sbg7600, cut out 4 times yesterday.  Before that it was fine.

Best answer by SURFboard Moderator

Is this issue happening on the modem direct connection or is this on the Wi-Fi connected devices are affected? 

If this is on Wi-Fi we would suggest you to change the Wi-Fi channel on the modem GUI.

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Changing-the-Wi-Fi-Channel

If the intermittent is also happening on the direct connection then we need to check for the cable signal level to check the issue further.

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Cable-Signal-Levels

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S
Wi-Fi Warriors
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Is this issue happening on the modem direct connection or is this on the Wi-Fi connected devices are affected? 

If this is on Wi-Fi we would suggest you to change the Wi-Fi channel on the modem GUI.

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Changing-the-Wi-Fi-Channel

If the intermittent is also happening on the direct connection then we need to check for the cable signal level to check the issue further.

http://arris.force.com/consumers/articles/General_FAQs/SBG7600AC2-Cable-Signal-Levels

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