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Hey All:

Modem has been great for a few years. Like 10 days ago, internet just dies randomly, wifi networks are still up but can’t even connect to admin page. I see other people are having the same issue recently. What’s up? the only way to fix it is to power the modem/router down and up. I tried factory reset to see if that gets rid of potential malware. It was good for a few hours and died right as i was doing an internet speed test. Any advice. Should I try another modem? thanks

So far I've only seen people get it fixed after techs came by, I'm still waiting for a response (S33 modem).

 

As for the admin page try a different browser if you haven't, I had to use Edge or my phone to see mine.

So far I've only seen people get it fixed after techs came by, I'm still waiting for a response (S33 modem).

 

As for the admin page try a different browser if you haven't, I had to use Edge or my phone to see mine.

 

I have a tech coming in a few days. Did anyone say exactly what the techs did to fix it?

thanks

So far I've only seen people get it fixed after techs came by, I'm still waiting for a response (S33 modem).

 

As for the admin page try a different browser if you haven't, I had to use Edge or my phone to see mine.

 

I have a tech coming in a few days. Did anyone say exactly what the techs did to fix it?

thanks

Bad/corroded cables, hopefully yours is easy to fix.

 

Hello y2j444444,

Sorry for the bad experience you are facing with SBG7600AC2, if you think you’re modem is dead or not working at all after doing a Reset and Powercycle . 

Please contact arris.com/consumersupport for further help if the modem is still in warranty period 

Also, the modem warranty period  with Arris  2  years from the date of purchase 

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